Refund policy

Seller and payment

QrConnector’s paid plans and AI credit packs are sold by Paddle.com as Merchant of Record. Payments and refunds are processed by Paddle, and refunds go back to the payment method you used. The service is operated by Toprak Özkale.

Refunds within 14 days

• Pro annual subscription: within 14 days of your first purchase or of the annual renewal, you can get a full refund without giving a reason. The refund ends the subscription, your account returns to the free Basic plan, and unused credits included with Pro are removed. Your menu and data are not deleted.
• AI credit packs: within 14 days of purchase, you can get a full refund as long as no credits from the pack have been used. If credits from the pack have been used, that pack is not refundable.

After 14 days

After 14 days, purchases are not refundable. You can cancel your subscription at any time in the dashboard or in Paddle’s customer portal: Pro access continues until the end of the paid period, and you are not charged for the following year.

How to request a refund

• Email support@qrconnector.com with your account’s email address and the order number from your Paddle receipt. We usually reply within two business days.
• Or request it directly from Paddle’s customer support (paddle.net).

How long an approved refund takes to appear depends on your bank and payment method.

Your statutory rights

This policy does not limit your statutory rights. Paddle’s terms of sale also apply to payment, invoicing and tax.